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US Business Panel - The Customer Report


The latest Richmond Events' business panel is now available. Please read on for headline findings and to download the full report.

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Richmond Events’ Business Panel Report - Workplace Happiness


Business-Panel-Report-image.jpgIn these joyful times that we currently live it seemed only right that the latest piece of research from Richmond Events’ UK Business panel focuses on Workplace Happiness.  However, all is not lost.  As the report reveals employees still have a real sense of pride for their organisation and whilst the economic situation has clearly had an effect,  individuals are utterly determined to succeed both for themselves and their organisation. 

The headline findings can be found below and if you’d like to view the full report please click on the link at the bottom. 

We hope you enjoy!  

  • Whilst just over ½ the panel claim to be content in their present position, this means 47% are not.
  • 63% of the panel say their workplace happiness has reduced or remained static over the past year.  37% say it has improved.
  • Unsurprisingly the current economic situation has left its mark on the panel.  Only 31% say it hasn’t affected their workplace happiness whilst 37% say it remains difficult but they’ve had to learn to adapt.
  • Figures are similar for organisations as a whole with all but 19% being affected; 14% admitting it remains a difficult time for their organisation.
  • The top two areas that give the panel most workplace satisfaction (excluding promotion & a pay rise) are helping their organisation improve its competitive position & helping the team reach peak performance.  The panel say they receive little satisfaction from proving a superior wrong or getting rid of a troublesome team member.  Of course they don’t…
  • The top two reasons the panel are likely to experience periods of discontent at work are slow / poor decision-making and actions of colleagues.
  • If the panel are asked to take on extra work (without additional resource or remuneration) the highest proportion are likely to view it favourably, believing it confirms the confidence their superiors have in them.  Only ¼ feel they are being taken advantage of.
  • The two departments to give the panel most grief on a regular basis are Operations and Finance.
  • Asked about their families’ happiness the top three areas for concern are; the high levels of debt their children will take on to fund university, the ever increasing cost of living and how their children will get on the property ladder.  

For the full report please click here


Richmond Events’ Business Panel Report - Looking across the pond


Business-Panel-Report-image.jpgThere are interesting differences between how organisations seem to function in the US compared with those in the UK. Looking at our most recent two Business Panel reports on how Organisations view themselves we note some key differences:

US Organisations have closer or more productive relationships with IT than UK Companies but are less close to the CEO and to Sales

In the US, Sales is the most adversarial department according to 27% of respondents, clearly causing more problems than IT in second place. In the UK, Sales were regarded as adversarial, but no more so than Finance and IT and only 17% felt sales were a problem – two thirds of the US figure.

The Finance Department is viewed with the greatest contrast on each side of the Atlantic. In the UK it is the most adversarial department according to 18% of respondents. The US is completely different with only 8% saying it causes problems, the least adversarial department apart from the CEO and Production.

CEOs in the UK are regarded as far more responsible for driving the organisation (52%) compared with their counterparts in the US (36%)

Sales departments are regarded equally positively in terms of driving the organisation forward but contrarily in the US there are just as many who view them as holding the organization back. In the UK their positive contribution is regarded as three times as much as the negative one.

In the UK, Finance departments are regarded as three times more likely to impede the progress of the company. In the US they are regarded as just as positive as they are negative.

In the UK, Sales departments are regarded as three times more likely to drive the business forward as impede its progress, in the US Sales are viewed as almost as likely to impede progress as to achieve it.

Non Executive Directors are viewed as quite influential in the UK Board Room but almost irrelevant in the US.

UK Finance Directors are viewed as effective at achieving cost saving in the UK, they are not in the US.

Innovation is greatest in the IT and Marketing departments. The US sees IT as more innovative than Marketing. The UK thinks Marketing is twice as innovative as IT.

There appear more similarities than differences between the US and UK but the differences, including those above, are very interesting.

For full copies of these reports please contact David Clark.

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The Organization - Richmond Events US Business Panel report


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Our US Business panel recently answered a questionnaire on the 'Inner workings of the organization'

An interesting report, giving an overview of who is driving the organization forward, which departments are most popular (and which are less so) and what makes relationships work within an organization

Headline findings:

  • The Operations department is perceived as the closest / most productive ally within an organization, followed by the Finance department. 
  • Asked what produces good working relationships, it’s all about personalities.  If the panel ‘get on’ with their equivalent then there is a greater likelihood that the departments will have a closer, more productive working relationship. 
  • In terms of who the panel have their most adversarial relationship with, Sales is the clear leader, followed by IT. 
  • At the other end of the scale, not many people tend to fall out with the Production department and funnily enough, not with the CEO.  It’s a fair bet that those that did probably weren’t around to answer this questionnaire anyway.
  • Asked who they feel drives their organization forward, remarkably it’s not the CEO but the Operations department.  Just over one third of the panel feel the CEO is successful in driving the organization forward, which leaves the other two thirds who haven’t said as such………….. 
  • Most instrumental in impeding the organization’s progress – unlike who’s driving the organization forward - there is no clear leader, but instead 3 areas that all achieve a similar score.  These are IT (36%), followed very closely by HR (31%) and then Sales (29%).
  • Asked to nominate who was most effective over a series of attributes:
  • Cost saving – Most effective: the Logistics department, least effective: the Marketing department.
  • Profitability – Most is the Sales department, least is IT and HR.
  • Innovation – Most is the IT department, least is the Finance department.
  • Boardroom Influence – Most is the Finance department, least is Logistics.   
  • For almost half of organizations the need to control costs still dominates their thinking.  On a much brighter note a third say they are increasing their investment in certain areas, whilst a further 15% say they’ve got costs under control and are loosening the purse strings a little.
  • The majority of the panel are positive in their views towards their Finance department, with the largest proportion feeling they have been invaluable in cutting costs and preserving jobs.
  • When the panel are facing a difficult colleague, the number one strategy is to build alliances with others: clearly strength in numbers.
  • The number one issue to improve the panel’s working life is less cumbersome decision making processes. 
     
If you would like to receive a full copy of the research please get in touch.

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